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The Whimsical Art of Nina Bolen

Shipping

Shipping rates inside the US

Orders over $200 ship for FREE inside the US.  If you are outside the US please contact me for shipping rates

We offer FREE shipping on some small items.  Be sure to look at the *Shipping is estimated for (your area) under check out & click on the Change button to pick the shipping that you want.  Shipping likes to default to 2 day so be sure to change it to save money on shipping 

Shipping is with USPS or UPS & shipped by weight. The chart below is an estimate on shipping. You can pick first class mail (small items only under 13oz), priority mail, regular post or UPS.

From(USD)To(USD)Rate(USD)
0.01 to 5.00 1.99
5.01 to 25.00 4.99
25.01 to 60.00 8.99
60.01 to 100.00 9.99
100.01to and up 11.99

Payment

PayPay: we can take credit cards though PayPal even if you don't have a PayPal account. 

We can also take money orders but no personal checks please.
If you would like to mail a money order please send payment to:
Nina Bolen 
2823 Amy Lane 
Tyler, TX 75701 

Please be sure to include your ETSY order information with payment.

We can even do Lay-a-way!

Shipping

All ACEOs and small artwork are shipped USPS first class mail. Larger items such as dolls & stuffed animals, are shipped USPS priority mail. All items include tracking & larger items include insurance. If you would like an item shipped with UPS or FedEx just let me know. I can ship worldwide just e-mail me first for a rate quote.

Refunds and Exchanges

No refunds or exchanges. Insurance can be added to any item for an additional fee to insure against lost or damage during shipping. Items over $20 include insurance. Please contact me if you would like to add insurance to your item. Insurance is covered by the shipping company not me, so if an item is damage you must file a claim with USPS.

We want our customers to be happy so if you have any issues with your order please contact me within 7 days of receiving your order. If there is an issue we will try to work it out as best we can.

Additional Policies and FAQs

FAQ:
Q: Do you take custom orders?
A: Not at this time. Best thing to do is follow me on FaceBook to see when commissions will be re-opened 
https://www.facebook.com/NinaBolenArt

Q: How long do custom orders take?
A: That depends on the item. Most custom orders take at least 1 week. Dragons and larger items can take up to 4 weeks or longer. If you need the item for a deadline such as a gift just let me know & I can get it done faster. 

Q: What can you make customs of?
A: Just about anything! I can do custom needle felted animals from dogs, cats to dragons. I can also do custom artist bears and plush, custom ACEOs, painting and more. Just contact me for more. And be sure to take a look at my gallery http://enchantmentsart.deviantart.com/

Q: How long does shipping take.
A: Many factors coming in to play on shipping. It depends on where here you are , weather, holidays and so on. I normal ship on Mondays so if you order on a Thursday your item will be shipped on the following Monday. For more information on shipping times please see www.usps.com

Q: Can you do lay-away or take payments?
A: Yes! we can on custom orders $50 or above and on any one (1) item $50 or above. Lay-a-way can not be done on 5 $10 items sorry. If you plain to order something in larger numbers just let me know, and we can work something out.

Terms for custom orders is 50% down and the remaining 50% + shipping when the item is complete, or paid in full 3 months after down payment or once item is complete. In other words if the custom item take more than 3 months to complete than you can pay it off ahead of time if you wish too, but item must be paid in full no later than 3 months after the item is complete.

Lay-a-way terms: 50% down, remaining + shipping paid within 3 months of down payment. Monthly payments in the amount of your choice just as long as something is paid each month. Items will be shipped after they are paid in full.

Down payments are NOT refundable.

 

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